Privacy Policy

Scope and Contact

Effective date: [Effective Date]. This Privacy Policy describes how [CatOps legal entity name] (“CatOps,” “we,” or “us”) handles personal information through cat-ops.com, product inquiries, demonstrations, onboarding, support, and the CatOps service. Business records submitted by a Client are also governed by the Client’s agreements with CatOps.

Privacy questions or requests may be sent to [privacy email] or [mailing address].

Information We Collect

• Contact and account information, such as name, work email, company, role, phone number, and login identifiers.
• Client-provided operational information, files, photos, notes, inventory records, production records, and Shipping/Receiving documentation.
• Subscription, billing, and transaction information handled by CatOps or an approved payment provider.
• Device, browser, IP address, authentication, log, usage, diagnostic, and security-event information.
• Communications, support requests, demonstration requests, preferences, and feedback.
• Cookies or similar technologies described in a final cookie notice, if used.

How We Use Information

• Provide, configure, secure, support, and troubleshoot the service.
• Authenticate users and enforce Client-selected roles and feature access.
• Respond to inquiries, schedule demonstrations, perform onboarding, and administer subscriptions.
• Monitor reliability, prevent misuse, investigate incidents, and comply with law.
• Improve features and communications using lawful and appropriately limited data.
• Send marketing communications where permitted, with an unsubscribe method.

How Information Is Disclosed

CatOps may disclose information to service providers that support hosting, authentication, communications, payments, analytics, security, support, and professional services; to a Client that controls the applicable workspace; in a business transaction; to comply with law or protect rights and safety; or with authorization. CatOps does not sell personal information. Counsel must confirm whether any advertising or analytics activity constitutes “sharing” under an applicable law before this statement is published as final.

Client-Controlled Accounts

A Client determines which users may access its workspace and may control records associated with those users. If a request concerns information controlled by an employer or other Client, CatOps may direct the requester to that Client and assist the Client as required by the applicable agreement and law.

Retention, Security, and International Processing

CatOps retains information according to the final Data Retention & Deletion Policy, Client agreements, operational needs, and legal obligations. CatOps uses reasonable administrative, technical, and organizational safeguards, but no method of storage or transmission is completely secure.

Hosting locations, subprocessors, international transfers, transfer mechanisms, and region-specific disclosures must be completed and approved before this policy is finalized.

Choices and Rights

Depending on location and applicable law, a person may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, or to appeal a decision. CatOps may verify identity and authority before acting. Users may opt out of marketing messages without affecting operational messages.

Children and Changes

CatOps is a business service not directed to children, and CatOps does not knowingly collect personal information from children. Material policy changes will be posted with a revised effective date and, when appropriate, additional notice.